Intentional Motion · 6-week programme for housing teams
Your team knows what good service looks like. Pressure gets in the way.
Intentional Motion is the process of finding what gets in the way, then practising a better response until it sticks.
Seen this in your team?
They mean to call the resident back.
But the call gets put off.
They know the answer is no.
But they say “I’ll look into it.”
They want to own the complaint.
But it gets passed along.
They know the news is bad.
But it’s delivered late.
Good intentions don’t change a resident’s experience. What your team does each day does.
The method
Behaviour is data.
What people do tells us more than what they intend. Intentional Motion works in six steps.
1
The goal
What is each person trying to achieve?
2
The reality
What are they actually doing now?
3
The block
Which behaviour is getting in the way?
4
The default
Why is that their automatic response?
5
The practice
One different behaviour to practise.
6
The result
Did it produce a better outcome?
Who they’ll work with
Melisa White
I’m on your team’s side. As a resident advocate working on the human side of building safety, I understand the pressures housing teams face and the frustrations residents experience.My work bridges that gap, helping people understand each other, reduce friction and handle difficult situations more effectively.
- Founder, KindStay Limited
- Accredited DISC practitioner
- Behaviour and Performance Coach
The pilot
Handle the hard conversation well.
This is the first run of Intentional Motion for housing teams. You nominate five people. We agree one goal for each at the start and measure it at week 6.
6
weeks
10%
What would 10% more mean to you? Time, money, performance.
100% guarantee
If your people attend every session and you don’t see a change against the goals we agree at the start, you pay nothing.
What you get
- 1.A 3-hour workshop for up to 10 of your team on understanding behaviours, natural strengths and how to modify them.
- 2.A personalised DISC behaviours and motivators assessment and one-to-one debrief for each person, to find the behaviour holding them back.
- 3.One specific behaviour to practise each week.
- 4.A weekly 45-minute online check-in for each person.
- 5.A review with you at week 6, against the goal agreed for each person. Session content stays private, but a high-level team mapping is provided in the final report.
Pilot rates in return for a case study and a reference.